Olympic CFM 6000 – Dealer Survey

1 of 4: Sales Performance

Strongly Disagree	Disagree	Not Sure	Agree	Strongly Agree
					The Olympic Medical sales associate is responsive to my inquiries.
					The sales associate provides me with accurate quotes.
					My orders and contract requirements are fulfilled.
					Delivery dates (for service, orders, and fulfillment) provided by the sales associate are accurate.
					The sales associate notifies me in a timely manner of any delays, backorders, and deviations.
					Changes to my original order are handled in a professional manner.
					I have received adequate support for selling and marketing the Olympic CFM 6000.
					I have received adequate product training.
					I understand the basics of data interpretation.

2 of 4: Customer Service Performance

Strongly Disagree	Disagree	Not Sure	Agree	Strongly Agree
					Customer service is responsive to my inquiries about orders in process.
					Documentation pertaining to my order is clear and understandable.
					My complaints are effectively handled.
					I am satisfied with follow-on service received after products have been ordered.
					Customer service notifies me in a timely manner of any delays, backorders, and deviations.
					Changes to my original order are handled in a professional manner.
					My orders are shipped within a reasonable amount of time.

3 of 4: Product Quality & Performance

Strongly Disagree	Disagree	Not Sure	Agree	Strongly Agree
					The Olympic CFM 6000 is cost-effective.
					The Olympic CFM 6000 is reliable.
					The Olympic CFM 6000 is easy to use.
					The product labeling on the Olympic CFM 6000 is easy to understand.
					The Olympic CFM 6000 Operator's Manual is easy to use.
					The Olympic CFM 6000 Clinical Guide is easy to use.
					The Olympic CFM 6000 Service Manual is easy to use.
					The hydrogel electrodes are easy to use.
					The CFM cart is easy to use.
					The Olympic CFM Cart instructions are easy to use.
					The Olympic CFM Cart improves access to the Olympic CFM 6000's touch-screen.
					The product has influenced my opinion of Olympic Medical in a positive way.

4 of 4: Help Us Better Understand Your Needs...

Make a selection...
	...is my primary sales contact.
	...is my primary service contact.
	...is the primary language that we use on the Olympic CFM 6000.
	...is the secondary language that we use on the Olympic CFM 6000.
	...are my target audience when making sales contacts for this product.
Give us your feedback...
	Have you had any recurring issues with the product or Olympic Medical? If so, please explain:
	Please share any other feedback, suggestions, and observations:
	What country do you represent?
	What is your name?